The Communications Division ensures the clear and precise dissemination of information concerning the City, fostering transparency and encouraging public participation in Shawnee's governance. This facilitates a better understanding among Shawnee residents, employees, and visitors regarding the array of services offered by the City.

Heading the City's Communications Division is Doug Donahoo, serving as the Communications Director. Emily Rittman fulfills the role of Public Safety Information Officer for the Shawnee Police and Fire Department.

For formal open records requests, the designated Freedom of Information Officer is the City Clerk, responsible for managing all such inquiries.